Returns, Refunds & Cancellations
Total customer satisfaction is the mantra on which Nakshatra Fitness operates. There could be a few instances where unforeseen events like transit damages or complete loss in transit might happen. To take care of such issues, the following provisions shall apply:
Product lost in transit:
If you do not receive the product within 20 days of shipment, please let us know. Nakshatra Fitness will arrange to ship it again, no questions asked.
Product badly damaged in transit:
Nakshatra Fitness will provide a replacement free of cost. We may ask for a few images for our records.
Minor damages:
In the case of minor damages such as scratches in transit, Nakshatra Fitness will compensate depending upon the extent of the damages.
Wrong product/size ordered:
Customers are requested to be doubly sure about the type and size of the product that they are ordering. In extreme cases, Nakshatra Fitness will ship a replacement for a nominal charge.
Returns:
Returns are acceptable only in the case of manufacturing defects or errors on our end leading to the wrong product being sent.
As we do not have a reverse pickup facility, you are requested to ship the product(s) back to Nakshatra Fitness. Please pack the items securely to prevent any loss or damage during transit.
No requests for change of color or size can be entertained after shipping. Once the order is placed, it cannot be canceled. However, it can be modified for size/color provided we are informed well in time.
Refunds:
Normally no refunds are admissible. However, in case of undue hardship, if any, Nakshatra Fitness can process partial/full refunds at its discretion.